Where do you ship from and how far do you deliver?
We dispatch all orders from our Melbourne warehouse and ship Australia‑wide, including major cities like Sydney, Brisbane, Perth, Adelaide, Canberra and to regional areas too.
What should I do if I have a question or need support?
You can call us on 1300 648 274, or email info@nursesupplies.com.au
What payment methods do you accept?
We accept Visa, MasterCard, Debit Card, and PayPal.
Do you ship Australia‑wide? Which couriers do you use?
Yes — we ship all across Australia.
Our standard and express delivery options are handled via Australia Post & Fast Way Couriers.
How long will my order take to arrive?
Orders are usually dispatched in a timely manner once payment is confirmed. (If needed: specify any cutoff times for same‑day dispatch.)
Delivery times depend on your location and shipping method. Rural or remote areas may take longer.
Do you offer wholesale / trade pricing?
Yes. We provide bulk and wholesale nurse supplies / nursing equipment for larger customers including hospitals, nursing homes, universities and colleges.
There is a minimum order value for wholesale discount pricing. Contact us for a quote.
What is your returns / refund policy?
If there is a defect, damage during delivery, or the wrong item was sent, contact us right away so we can arrange a replacement or refund.
Ensure items are in original condition & packaging. (If you have specifics from the old site, include them here.)
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information.
If you do not receive tracking details, please contact our support team.
Is my personal information safe & how do you protect my privacy?
We collect only necessary personal information (name, address, email, etc.) to fulfil orders and improve service.
We use SSL for secure transactions, and we do not share your personal data with third parties unless required to fulfil your order or by law.
What are your terms & conditions / legal policies?
Use of the website, intellectual property, cancellations, disclaimers etc. are governed by our Terms & Conditions.
For security/privacy, see our Privacy Policy.