At Med Central, we aim to deliver your orders quickly, safely, and at affordable rates. This Shipping Policy explains how we process and deliver purchases made on https://www.medcentral.com.au/.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• You will receive an order confirmation email followed by a tracking notification once your package is dispatched.

2. Shipping Rates

• We offer flat-rate shipping Australia-wide.
• Free shipping promotions may apply from time to time and will be clearly advertised on our website.
• Shipping costs are calculated and displayed at checkout before you complete your order.

3. Delivery Timeframes

• Standard Delivery: 3–7 business days (major metro areas).
• Regional & Remote Areas: 7–12 business days.
• Please note: Delays may occur during peak periods, public holidays, or due to courier network disruptions.

4. Tracking Your Order

• All orders include tracking. You will receive tracking details via email once your order has been shipped.
• You can track your parcel online using the courier’s website.

5. Incorrect or Incomplete Addresses

• Please ensure your delivery details are accurate at checkout.
• If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

6. International Shipping

• Currently, Med Central ships only within Australia.
• We may expand to international deliveries in the future and will update this policy accordingly.

7. Lost or Damaged Orders

• If your parcel is lost or arrives damaged, please contact us within 7 days of delivery with your order details.
• We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.

8. Contact Us

For shipping enquiries, please contact:

Email: info@nursesupplies.com.au
Phone: 0421 062 396
Address: PO BOX 31, Clarinda, 3169, VIC